Privacy Policy

1. Identity of the Data Controller

Qozlino (hereinafter "Qozlino", "we", "us", or "our"), operating through the website qozlino.com, is the data controller responsible for the personal data collected through this website. Our registered address is Pl. de Armas 989, Santiago, Chile. You may contact us at info@qozlino.com or by telephone at +56 2 2713 6745.

2. Applicable Law

This Privacy Policy is governed by Chilean Law N° 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada) and its amendments. We are committed to complying with applicable data protection obligations under Chilean law and will update this policy as the regulatory framework evolves.

3. Personal Data We Collect

We collect personal data that you voluntarily provide to us through the contact form on this website. This may include:

• Full name
• Email address
• Telephone number (optional)
• Information about your project that you choose to share in the message field

We also collect non-personal technical data automatically when you visit our website, including IP address (anonymized where possible), browser type, operating system, pages visited, and time spent on pages. This data is used for website analytics and improvement purposes.

4. Purpose of Data Processing

We process your personal data for the following purposes:

• Responding to inquiries: To review and respond to project inquiries submitted through our contact form.
• Service communication: To communicate with you regarding the scope and feasibility of our home staging service for your project.
• Website analytics: To understand how visitors use our website and improve its content and functionality (only with your consent for non-essential cookies).
• Legal compliance: To comply with applicable legal obligations.

5. Legal Basis for Processing

The legal basis for processing data submitted through our contact form is your explicit consent, provided when you submit the form after checking the privacy consent checkbox. You may withdraw this consent at any time by contacting us at info@qozlino.com.

For analytics cookies and marketing cookies, the legal basis is your consent provided through the cookie consent mechanism on this website.

6. Data Retention

We retain personal data submitted through our contact form for as long as necessary to respond to your inquiry and for a reasonable period thereafter in case of follow-up communication. If no service relationship is established, we will delete or anonymize your data within 12 months of initial contact. If a service agreement is entered into, we retain relevant data for the duration required by applicable tax and commercial regulations in Chile.

7. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties. We may share data with:

• Service providers: Technology providers who assist us in operating our website and communications (such as hosting providers), subject to appropriate data processing agreements.
• Legal authorities: Where required by law or court order.

Any third-party service providers we use are required to handle your data in accordance with applicable law and our instructions.

8. International Data Transfers

Some of our technical service providers may be located outside Chile. Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable Chilean law.

9. Your Rights

Under Chilean Law N° 19.628, you have the following rights regarding your personal data:

• Right of access: To request information about the personal data we hold about you.
• Right of rectification: To request correction of inaccurate or incomplete data.
• Right of cancellation/deletion: To request deletion of your personal data where there is no longer a legitimate basis for processing.
• Right of opposition: To object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at info@qozlino.com with your full name and a description of your request. We will respond within the timeframe required by applicable law.

10. Cookies

Our website uses cookies. Please refer to our Cookie Policy for detailed information about the cookies we use, their purposes, and how to manage your preferences.

11. Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our website and services are directed at business professionals and are not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last updated. We encourage you to review this page periodically.

14. Contact

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us:

• Email: info@qozlino.com
• Phone: +56 2 2713 6745
• Address: Pl. de Armas 989, Santiago, Chile